Terms of online business

Terms

The prices on our web are in ISK (Icelandic krona) and includes 24% VAT.

WETLAND online business trades under the name of KES ehf. in Iceland under the registration number: 480517-0830 and VAT number: 129950. Our address is KES ehf. Naustabryggja 40, 110 Reykjavík, Iceland and our phone number is +354 625 7595. If you have any questions regarding our online business please email us at wetland.north@gmail.is

We do our best to process your online order within 24 hours of receipt. All orders are processed and shipped during regular business hours (excluding weekends and major holidays). Shipping and other fees are paid upon delivery, by the customer. All WETLAND products are shipped from Iceland.

 

Shipping

WETLAND offers standard shipping via Iceland Post. Delivery usually takes between 4 and 7 working days. Deliveries via Iceland Post can be subject to duties and taxes according to the receiving country’s laws which customers pay upon delivery. Please contact the WETLAND Customer Service by email at info@wetland.is if you have any questions.

 

Returns

If you receive your WETLAND product and discover that it is not what you were expecting, you may return it to us at your own expense. We will accept the return of goods within 30 days of you receiving them. Goods must be returned in the same condition as you received them. We will then either replace it with a new WETLAND product of your or we will refund your credit card – whichever you prefer.

When you return an item, please ensure that it includes a note from you with the date you returned it, our original order number, the nature of your request and your contact details (email and telephone).

WETLAND ’s address for returns is:

WETLAND b.t. KES ehf.

Naustabryggja 40

110 Reykjavik

ICELAND

 

Faulty or damaged goods

If you receive an item that is faulty or damaged, please contact our Customer Service by email at info@wetland.is. They will work with you to rectify the situation as soon as possible.

 

Privacy policy

This privacy policy sets out how WETLAND uses and protects any information that you give when you use this website. WETLAND is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with low & regulations in Europe. We may change this policy from time to time by updating this page. You should check this page each time you buy on our website.